To our current and future patients:
We wanted to take this opportunity to touch base with all of you 6 months after our successful reopening in May 2020.
As you know in March 2020 the BC Health Officer, Dr. Bonnie Henry, closed all patient medical and dental offices for all but emergency care. On May 19, 2020 she revised that order and offices were able to reopen with COVID precautions in place. We reopened May 19, 2020 with all (and some exceeding) the COVID recommendations for patient, public and staffing safety in place.
Over and above our normal Universal Precautions for disinfecting and sterilization we added COVID screening questions at booking and time of appointment, non-contact Temperature taking when entering the office, hand sanitization stations, air purification units in common areas, plexiglass physical barriers, physical distancing of all staff, patients, time allowances between appointments to reduce any patient to patient contact, heightened levels of disinfecting any common surfaces such as POS terminals, countertops in reception, doorknobs etc and the use of face shields for clinical appointments that require the lack of physical distancing. Of course, all our patient care areas were already being and continue to be kept to the highest standards of disinfection, we just added the COVID level recommendations to that already high level of safety.
Over the last 6 months, we have learned Masks are an important preventer for COVID spread. They will also help during the upcoming Influenza (FLU) season.
As such we ask all our patients attending the office for an appointment to wear a mask to and in the office
and remove it only when instructed to do so by staff or Dr Muir.
FOR THE SAFETY OF ALL WE CONTINUE TO ASK YOU TO
ARRIVE ON TIME BUT NO EARLIER THAN 10 MINUTES PRIOR
to your appointment time to ensure we minimize any possible contact you have with other patients.
Having our patients attend in-office appointments is necessary for some appointments such as Home Sleep Monitor Pick up, Records and Examination, as well as Appliance Adjustments for comfort and fit but in the name of maintaining social distancing as much as possible we will continue to maintain TELEMEDICINE for all appointments where this is possible. We have found Telemedicine to be a valuable tool for patient care while maintaining social distancing and it will remain part of our office thus limiting many patients’ need to leave their home or workplace for an appointment.
IF YOU HAVE AN URGENT CONCERN regarding your oral appliance arrangements please contact us by phone or email and we can arrange an in-office appointment if necessary.
ALL NEW PATIENTS can also book their own Initial Consultation on our website www.Sleepbetterlivebetter.ca
WE CAN BE REACHED
BY PHONE AT 604 987 5337 or 604 587 5337
BY EMAIL AT info@sleepbetterlivebetter.ca or infosurrey@sleepbetterlivebetter.ca
Stay healthy and safe. Follow all recommendations for social distancing as recommended by the Health Officer. We all depend on each other to continue to manage this pandemic. Your health and safety are of our utmost concern.
BE KIND, BE CALM AND STAY SAFE
Sincerely,
Dr. Sharnell Muir, Roberta and Micara.
